Greg hunt was a true pleasure to work with. He answered all my questions and got me what I wanted. He makes an exceptional pair with Andy in service and all my needs were taken care of between the two
Yesterday, when my windshield wiper fell off my car when I was sweeping snow and ice from the windshield, I could not get it back on no matter how hard I tried. After my hands were cold and wet and fr
Clear Simple Different simply stated is "The Best Automobile Experience in New York" Congratulations to The Entire Leadership Team for making sure every Customer Matters in The Dorschel visits. Congra
I came in for service earlier in the week for my vehicle inspection. After I left the dealership I got a flat tire. The dealer offered to repair the tire at no charge. I call service like this the pin
I came into Dorschel on Saturday 1/24/15. My sales person was Mark Intini. I really wasn't sure what I wanted or even if I was ready to buy at all. Mark proceeded to tell me what my car was worth (whi
Jill is excellent!!! She is the reason Im a loyal customer @ Dorschel. So helpful, knows my needs and likes. She is allways two steps ahead of me in the process, she anwsers my questions before I even
I had a very positive experience at Dorschel VW, and I am pleased with my purchase. Manager Tom Ernisse and my salesperson, Joe Giuliano, both treated me with respect and made me feel welcome, and the
Every time I have leased a Kia in the last 3 years, Dorschel and Art Chase (because I will not deal with anyone else other than this dealership and salesperson) has been the most pleasurable and non s
I love Dorschel for their fair practices: clear prices, no pressure and no cheesy sales lines.
My experience at Dorschel Infiniti was very positive. Andrew Dana provided excellent service and was very knowledgeable and courteous. I would not hesitate to recommend both Dorschel and Andrew to any
Gregory Hunt was awesome to deal with and overall I'm pleased with my leasing experience. At no time did I feel pressured and the experience was refreshing in comparison to other dealerships I've deal
My whole car buying experience at Dorschel was truly exceptional.
Being a short petite woman (4' 11" inches) I came in with very specific requirements and Mike Saunders was invaluable in helping me g
Art was amazing right off I felt comfortable in his knowledge of every product and option. This being my first lease/purchase I was so overwhelmed walking in but after five minutes speaking with Art I
Excellent experience and great customer service from Chris Stelter. Came in with a price and a car in mind found online, and Chris didn't try to sell me any more than I wanted. Comfortable, thorough a
Jason Knope made our car-buying process extremely pleasant. His is friendly and knowledgeable, but what I appreciated most.... was that he truly listened to what I had to say and he found exactly what
Mike Saunders was excellent to deal with and I love my new Passat. I will be back to Dorschel and will recommend Dorschel and Mike to family and friends.
My sales consultant Felicia Webster was extremely knowledgeable, friendly and courteous during the entire buying process from start to finish. In my 20 years of car buying experience I would say that
Chris was an outstanding sales consultant. I love my new Kia Sorrento and Chris was the person who made it happen.
The best customer service I have ever received my wife and I commented to each other how easy and great the deal was to buy a car. I will tell everyone to buy from them.
The best customer service I have ever received my wife and I commented to each other how easy and great the deal was to buy a car. I will tell everyone to buy from them.
The best customer service I have ever received my wife and I commented to each other how easy and great the deal was to buy a car. I will tell everyone to buy from them.
I'm so glad that I went with Dorschel Nissan for my 2014 Nissan Rogue. Elisio Mercado was so helpful throughout the whole process.
It is with rare exception that I find myself ever leaving any feedback but this is one of those instances that I am compelled to do so. Today I drove away from your dealership with my 2013 Nissan Vers
Scott Kells-Murphy is an outstanding sales consultant. Courteous, polite and displays no pressure. We have bought 4 cars from him and highly recommend him if you need a Kia.
This vehicle was the second purchase within a month, I again used Eric Gambino as my sales representative. I was completely satisfied with Eric or I would have requested someone else. My wife and I ex
Best service of any were I have ever dealt with, bar none.
I feel that Dorschel Kia is the dealer of choice for me. From the moment I pulled up I was completely impressed with their facilities. My salesman Terry Butler was very helpful and friendly and I woul
It was a very professional and stress free experience -- I am very happy with the whole process - very easy for me!
John Coleman made this the easiest car buying process ever. He was very professional, courteous, and was able to get me the perfect car for my family.
We were very pleased with Dorschel Kia. In all the years we have bought vehicles, this was the first pleasant experience doing so. Everyone was friendly and knowledgeable. Our sales person, David Orti
Your company has a great asset in Arthur Chase. He takes great pride in the Dorschel brand, and put the wife and I at ease with buying our new car. This is the third car that I have bought from Dorsch
I brought my car in to be serviced for the first time since I purchased it in November 2012. I have to say as a business owner myself it was a very efficient, and friendly experience. I felt compelled
I recently purchased a new KIA Forte in July. Unfortunately, my husband was in an accident and it was a total loss. We went right back to Chris Stelter to complete the process again. It went as smooot
Trading in my 2012 VW lease and purchasing a new lease, was an extremely pleasurable experience with salesman Greg Hunt and Hobbie Demissie. From start to finish, they went above and beyond to explain
I was nervous about walking in to the show room thinking I would find myself being asked too many questions or even being made to feel out of place. But when the representative approached me with a go
Rich Julian, parts dept, was especially helpful to me last week. My Lexus RX ignition key broke on Tuesday morning. I am in Corning, NY and by Friday afternoon I had a new key, thanks to Rich and his
Dorschel has very reasonable prices and does not try to talk you into buying things that you don't need.
Your Mike Saunders made purchasing my new Altima the best experience I have ever had dealing with sales people. That is not my favorite thing to do and always dread walking into dealerships, but I wou
Dorschel Kia was the best sales experience I've ever had.
Excellent experience! Would highly recommend to others.
Great service! I handled most of the purchase over the phone.
I haven't purchased a car from a dealership in over 17 years I have always stayed away because of high pressure tactics and the games some dealers play. I told my wife I was going to walk once they st
This was my first car purchase since the death of my husband. Everyone was more then considerate of my concerns. From the first person I spoke to at the Greeters Desk, to the Manager then my salespers
Hello Mark Intini, Nothing in life brings me more pleasure than seeing my Ann happy. All your time and efforts yesterday sent her home with the biggest smile ! Ann is so excited about her beautiful ne
I have never had a bad experience with Dorschel, from buying my vehicle through routine service. Once again, I was was treated great, the cost of the services provided was on par with other places in
My wife and I leased a 2014 Murano SV today and it was the most pleasant dealership experience. We worked with Bill Treadway and he was an excellent consultant. We originally planned on visiting sever
I went in with my husband and knew exactly what we were looking for. No issues and I was able to drive away on a Saturday with my new vehicle. I didn't expect to leave with a new vehicle today. It was
It was a very good experience. Very professional from the minute I walked through the door until I left the lot. Your facility looks as though you made a conscience effort to make your customers stay;
When I first pulled in I was given great service. The gentleman escorted me to Doug Abrey's office, opened the door and pulled out my chair. Doug went above and beyond the call of duty. Great experien
Everyone was so nice from the time I walked in through delivery.
Dorschel KIA will have all my business. What a great experience!
Love how they do business at Dorschel Kia... This is the 2nd vehicle I have purchased in the past 2 years from them.
The best experience I have ever had at a dealership when having service done. I will definitely return to Dorschel for all future service on my current vehicle and will most likely purchase my next ve
The dealership was very nice and the staff was amazing I can't wait to tell all my friends and family.
We came in for our complimentary oil change and used the 30 minutes or less service. Great place to do business. Thank you.
Chris was very helpful in giving me the most information about my car and he made the entire process very simple and to the point.
Great service. Nice people to work with.
David White is an exceptional salesperson. It was a distinct pleasure working with him.
We were actually surprised by how pleasantly and smoothly the process was. The sales person was quite new, and knowledgeable, but did not try to bluff her way if an unfamiliar question arose.
Your folks are terrific. Polite, friendly, attentive, thorough. I've never had a less than excellent experience there.
The Dorschel company treated me with respect by meeting my needs - product & price - within the time frame I had allocated. I like their professional yet subtle style
I will always recommend Kia . My Sportage saved my life and my daughters life in a very serious accident. !!!!!!! You have one loyal customer for life .
There is no better dealership around! Dorschel is not only clear, simple, and different... it's Fabulous!! I've been to other dealers and have had some not so great experiences but this is my second p
Eric Gambino did a great job in presenting several options of cars that we were interested in. He did an outstanding job explaining the cost and features. I recommend him highly.
The whole buying experience was professional and enjoyable. Will recommend to friends and family.
This was my first purchase and working with Will NIchols made the whole process very easy with little to know stress. The numbers never changed except in my favor. I will only go to Dorschel KIA if Wi
From beginning to end this was hands down the best most refreshing experience purchasing a new vehicle. Because of the level of attentiveness by everyone at Dorschel I am now a VW customer for life! I
It was a beautiful thing. Words I never thought to say about buying a car! Rock on, Dorschel! :)
Richard went above and beyond in helping to me to find a vehicle, understand financing options and take delivery as soon as possible.
Mr. Dorschel, Thank you for the wonderful experience of shopping Dorschel. I have not purchased a new vehicle since my first car, a 1979 Ford Pinto in 1979. Simply stated, I have found that buying pre
David is awesome. Was able to make the deal happen when we had been turned down twice. Definitely our family car man!
Our salesman was very knowledgeable,considerate and helpful. We have bought 3 Kias from you and not one other Kia dealer comes close to Dorschel. We will only deal with Dorschal. The sales manager Sam
Chuck and Kristine Z.
Excellent service! In all of my years of buying a car, this, by far was the easiest sale ever. I am so thrilled to have found your dealership. My anxiety level in purchasing a car from you was almost
I have bought many cars over my lifetime and the experience I had at Dorschel was the best car buying experience I ever had. I did not feel screwed on my trade or the price I paid for the car I bought
Hello, I just want to make a personal note of saying that I had the best experience EVER with Dorschel Toyota. I have been to many dealerships, the worst being Simmons-Rockwell. I went to Lebrun befor
I recently leased a car from Dorschel Volkswagen and compared to any of my other car-buying experiences, this place was so much easier. I visited Dorschel to check out what they had on the lot and me
I just leased my second Kia Soul from Dorschel. Terry Butler made the entire experience easy. Every time I take my Soul in for a check up, everyone is friendly, helpful and speedy. When my Lease is up
I recently had a great car buying experience at Dorschel. Rodney Olsowsky was my sales representative and I could not have been more pleased. He was efficient, knowledgeable and made the experience a
I will definitely purchase my next Kia from Dorschel Kia! I will never go back to Fucillo's!
Terry Butler (Sales Rep.) Demonstrated great professionalism. My wife and I had a great car buying experience.
I continue to be impressed with Dorschel! It is my first time purchasing a car from there and now this is my first service appointment. The level of service and the professionalism, honesty and kindne
Smoothest auto buy I have ever had. My sales man Nick was very knowledgeable and laid back, making me feel like I was buying a car from a close friend. Gave me what I was looking for on my trade in wi
This message is for Rick Dorschel. We met you and Nancy at Harry Voss' on a Thursday boating group for Harry' s Birthday. Nancy's 2001 VW yellow Beetle was in the drive. The roof had been leaking. G
Andy & Nancy S.
The 2 ladies at the express service desk were fantastic. They had good customer service skills and were attentive.
We were very happy and they have been in contact with us several times to see how we liked the car, if there were any problems, etc. :) Very happy with our experience at Dorschel Automotive Co.
I am writing to send a "rave" about one of your service employees. Kara Wright is a shining star!
I own 2012 Murano and scheduled to have it brought in and get a spring clean up and hand wax. I w
Sharon & Ron C.
Terry was an awesome salesmen! He did an awesome job explaining everything to me. As well as helped me find the best options for me. I will continue shopping with him and Dorschel!
My husband purchased my used Nissan Rogue from a different dealership. I had questions and concerns that they were unable to address. I phoned Dorschel and problems solved. I went in and I was introdu
I couldn't be more impressed with this dealership. You've earned a repeat customer!
First time leasing a car - Dorschel made it a great experience!
Can't say enough about this place! Was in and out within 3 hours. Terry Butler is a TOP salesman and helped me find an affordable option for me. First time leasing, and after today, I think a life lon
I was having problems with my 2013 Avalon. I called into the customer service center and spoke with Judy Rizzo. She went above and beyond to help me. I was frantic about my car. she calmed me down and
My sales experience was outstanding. Collin was friendly and knowledgeable throughout the entire car buying process, and helped me choose the car I wanted. I would definitely recommend him as a salesp
We were very satisfied with our entire experience with Dorschel Kia. This is the second car we have bought from them. Prior to our 2012 Kia we had always driven Fords Escapes as my father was a Ford r
Exceptional service and accommodating to our individual business needs. Todd was very helpful in locating and procuring the vehicle we requested, as well as allowed an extended test drive to encourage
I have purchased and leased many cars over my lifetime and Dorschel Kia was the best dealership I have ever been to. I would highly recommend this dealer as they made the experience easy and enjoyable
This was the best experience I have had purchasing a new car. Art was great - took his time and explained everything, listened to my questions, and was wonderful to work with.
This is the first time I actually enjoyed my car buying experience. Richard Fluegel and all the Kia staff were extremely friendly, respectful and honest! I am looking forward to coming in for any serv
Neither of us likes the idea of going into a car dealership. But Dorschel made our recent experience enjoyable and hassle free. Rich Fluegel is fantastic. We ended up with a Sedona for Tom and a Sport
Tom & Roxie M.
It was my step-daughter's first experience buying a car & my first experience with entertaining leasing. We were originally looking at certified Passat cars, as they are her favorite car, Will brought
I went shopping for a used car at Dorschel. Welcomed by the greeter and a manger once i entered the dealership and they had the car I asked for online ready to go. Scott Kells-Murphy was the person I
My car buying experience with Dorschel in general and Eric specifically was very positive. It started with viewing the Dorschel website which made it easy to compare the large selection of used cars f
Yesterday we had a wonderful experience at your dealership. Our initial contact was with one of your VW sales associates and then with Matt Reeves. As a result of both gentlemen's knowledge and custom
Jim & Sandy H.
We can honestly say this was the best experience we have had in terms of buying a car. We really liked the upfront no haggle pricing, and you personally working with our financial situation, getting
I was quite impressed with your finesse and ability to help me understand the process of buying my car at Dorschel VW. It is rare in the world today to receive the outstanding ,consumer based, and car
Sending a special thanks to Christina Dana for helping me with my car buying experience. She was a big help, support & very determined for my satisfaction. She made my experience with Dorschel a great
I just received a nice birthday greeting from your sales-person Ashley. I would just like to thank her for her patience when My wife and deaf son and I were car shopping. The day was very hot and we w
Excellent parts department, super people in service. We as a family have bought three Volkswagens from Dorschel and will buy our next Volkswagen from Dorschel. I always feel as though we received the
Just a great experience, Jill Mcwilliams got me what I wanted, my new Kia Forte5 EX 2014!!!! so happy and thankful for the great service.
We want to thank our KIA salesman Jason Knope for making the dreaded car shopping experience a pain free event. His honesty, great knowledge of KIA and wonderful sense of humor helped take the sting o
My experience with terry was professional yet very friendly ,terry butler walked me through this purchase with ease and put me at ease . I left the same day with my new used car
I just want to tell you again how much Harriet and I love our new cars. Although the weather hasn't been so great, Harriet keeps looking at her new Beetle GSR and dreaming of the next beautiful Spring
I am a tough customer to please and I shop around for the very best deal, often looking out of town. I must saym Doug Scheck went out of his way to make me happy. This is the second time that I found
Thanks to Terry Butler for all of his amazing help and confidence to get me through the process of buying my Kia after my accident.
My wife and I stopped in this past Saturday. We live in Buffalo and decided to drive out to Rochester after our search for a vehicle in Buffalo wasn't very fruitful. We worked with Mark I. and he was
Jarvis Miller was my service adviser this afternoon. I would like to say that he was particularly helpful, pleasant, and thorough in accomplishing his job. I presume that he reflected superior trainin
Jason Conrose was an awesome salesman. He helped us find a really cute and good car. He made our experience buying a car fun, not a hassle. I am recommending Jason to all of my friends.
Shout out to Matthew Camiolo for excellent customer service! He is friendly and he went above and beyond to make my first new vehicle purchase less stressful and more pleasant. Again, thank you so muc
Todd P. was very helpful regarding my recent car buying experience. He paid close attention to our vehicle needs as a growing family, and matched us with a car that suited them perfectly. The service
This past week I picked up a new 2014 GSR Beetle from Dorschel Volkswagen. Their slogan is Clear, Simple, Different, now personally based on my own transaction I couldn't agree more. My Salesperson wa
I love my new car and never had so much fun buying a car as I did here with Jason Knope! It felt great to be treated so well and have my opinions respected. Jason found the perfect car for me that mee
I recently purchased a 2011 Honda Odyssey from Dorschel Lexus and had a wonderful experience. Matt Reeves assisted me and was a pleasure to work with. My suggestion to anyone thinking of buying a new
Great experience with the express service. No appointment necessary. I pulled up to the automatic overhead door. I was immediately greeted by Lydia who took my information and pointed me to the custom
This was my first experience with Dorschel Toyota in Rochester, NY. Ryan Witter, my salesperson was a very pleasant gentleman who assisted me from the beginning to the end. He was excellent, truly exc
Jason Knope was very informative and accommodating to our car leasing needs. He was able to find the car we were looking and made our whole leasing experience an excellent one.
I was in a difficult position of "needing" to purchase a car after making some life changes. My salesman, Chris Stetler, treated me with the utmost respect and the process of purchasing a car from Dor
For a huge dealership, Dorschel certainly makes you feel like you're special - and I wasn't expecting that. Start to finish, my buying experience was positive - and now I smile everytime I look at the
We had a great buying experience with our salesman Joe Yanda! They ha trouble finding the truck we wanted, but ended up giving us a great deal on another truck. Joe was great in explaining everything
Dorschel Automotive Group is truly a flagship operation. The staff is knowledgeable and courteous. The Infiniti product is second to none. Great value for the dollar.
I suddenly found myself in need of a new car--my old one had caught fire and was a total loss. So, here I was looking for a car not having any idea what I really wanted and soooo many places to look.
I just leased a new car from Dorschel and my entire experience was outstanding. Dave Dildy is a wonderful salesman. He was patient, knowledgeable, honest, and friendly. He answered my questions and al
I was very impressed with Jason Knope. He was very knowledgeable on the KIA's. When I went out for a test drive, anything that I asked about, when we got back to the dealership, he remembered everythi
My husband and I had been contemplating getting a new car for several months but dreaded the whole process. After visiting several dealerships on the East Side, we were quite frustrated and disappoint
Thank you to Dorschel KIA and Terry Butler for making my car buying experiance so easy. What I thought was going to take hours, only took about an hour. Terry had just what I was looking for and I was
We arrived at Dorschel Kia to "shop around" for a vehicle. Mathew Sherman welcomed us with a warm smile. He didn't behave like other salesmen that want to "sell you a car no matter what". He was kind,
This is my first time buying from Dorschel. My daughter and her husband both bought Toyotas from Dorschel and she brought be over to the Dorschel Nissan. Kyle Stefano took care of us and he was patien
Fast, easy and friendly...great customer service!
Much thanks to Christina Dana and the Dorschel Auto Group for making our out of state buying experience smooth and quick. After driving five hours to Rochester Christina knew exactly what we needed to
Excellent customer service. Excellent competitive price without the haggle. Dorschel went above and beyond my expectations.
I worked with Mike Perterson on getting into a Toyota Rav 4. He was the greatest! I really could not go through w/ the transition, I am in a position of fear with my finances. He did everything to hel
This is the second car I've purchased at Dorschel. Very nice buying experience. They really are transparent and upfront about everything. I am very happy with the car too.
My wife and I were looking for our first luxury SUV after deciding to downsize from a Nissan Armada Plat edition. Our sales consultant Jon Brennan was very through in explaining the vehicle (Infiniti
I had my RAV4 appraised this morning while it was in for service. The Vehicle Exchange Team person was helpful, honest and answered all of my questions. We are not sure if we are going to replace th
I recently bought a black 2014 Kia Soul and couldn't ask for an easier experience. I came in thinking i was only going to test drive and get an invoice, but i left driving. Chris was definitely helpfu
Frank Gattalaro is the very best automobile sales person that I have ever dealt with, I discussed my needs and desires with him for weeks before I actually decided on what I was going to do. Frank nev
It's been over 6 years since my last car buying experience and I was dreading this one. I stopped by the dealership on Tuesday to "look" and I drove a couple vehicles. Kyle Stefano was great. No press
I purchased a fully loaded 2014 Nissan Altima 2.5SL on Nov 19th, 2013, and I was extremely pleased with my purchase experience at Dorschel Nissan after a week long shopping around and comparing with t
I have never had a more comfortable car buying experience than I did last week with Bill Treadway at Dorschel Henrietta. Being a single mom and having to navigate such a big, important purchase as a v
Great experience, we had been looking to purchase a new car for months and talk to several dealers. Dorschel and Chris Stelter were by far the best!
I recently purchased a used Volkswagen Jetta from the Dorschel Automotive Group. This experience, which concluded a 2 month search, was so positive that I consider Dorschel a first class dealership. M
The attraction for me that brings me back to Dorschel is the simplicity of the process. I am not a fan of buying cars. I realize it is a part of life that is tough to avoid. Like going to the dentist.
I went to buy a car on Wednesday night and left with my dream 2011 Jetta that I wanted. Natalayia in the VW department did a great job in helping me find the car I wanted. She reassured my dad and boy
After shopping around online and at local dealerships for weeks, my search lead me to Dorschel, the place I wished I had started my search, I would have avoided a lot of frustration and wasted time. I
I had been looking to replace my 11 year old Jeep Liberty and had very specific needs especially in the cargo space. I was originally looking at the Nissans but was disappointed in the redesign of the
Great sales department. I have purchased many new vehicles in my lifetime but never had such a pleasant experience as I did at Dorschel. At other car dealers in the past I walked away feeling like I g
I recently purchased my second used vehicle from Natalya Depasse at Dorschel Automotive, and once again she made my buying experience one that I will be sharing with all my friends and relatives. Nata
What a stress free experience. We went to a dealership that was closer to home and walked out very upset with how we were treated. The next day we headed out to Dorshel Nissan. We were given to the ve
I just took home my second Infiniti and enjoyed the process of purchasing without any pressure from the Salesperson, Christina Dana. She was very knowledgeable on the new Q50 Infiniti model and I had
Excellent customer service in the Infiniti Service Department. Tom Chiazza has handled 2 of my repairs on my G37 and he does an outstanding job of getting me in and out quickly. I traveled from Buff
I can't begin to express my sincere gratitude and appreciation for the "Fab 4" at Dorschel Toyota. I had called with an emergency on a Monday evening. Jeremy and Jarvis were able to take care of me an
Typically, buying a car is all about fairly intense negotiating going back and forth about your trade the price of the car you're buying, what a pain. Clear, simple, different, very refreshing + it wo
This was my first time in buying a vehicle from you and I would do it again. My experience fit with your slogan of clear, simple and different. Meghan G. provided me with a no hassle experience, answe
Everyone I met at Dorschel was exceptional. Especially Art Chase. He knew what I wanted and got it for me. I love my RED Kia.
I traveled from out of state to purchase my preowned Veloster at your dealership. James Crowell was a pleasure to deal with and the process was clear and simple. I knew the exact price of the car and
I am so pleased with my new purchase the Kia Sportage! Jason Knope was my sales rep and he did an amazing job. Very professional, took the time to explain everything. I highly recommend him and I will
I have never taken the time to write a review for anything in the past, but having recently purchased a car from Dorschel; I feel the need to share my superb experience. I spent an entire day at Dorsc
Car buying made easy: No pressure. No stalling. Very efficient. Made purchase at 10:00, went to lunch, came back and car was ready to drive home.
Thank you so much for the excellent service and calm demeanor with no BS each and every time. I really appreciate the shuttle service to and from work! Although, I did not purchase my car here, I wi
The best car buying experience ever...loved the "no haggle" pricing. Many thanks to Scott Kells-Murphy for taking the time needed to help me find my new car.
My car was recently stolen, so I was walking the lot looking around for a replacement vehicle when I was greeted by a Gentleman by the name of Will Trafton. I will begin this review by saying how imp
I have never been anywhere where one is treated with the upmost respect.Why would anyone go anywhere else when, honestly, Dorschel is Rochester's best kept secret( like that a little cafe that everyon
My decision to purchase my 2010 Nissan Murano had as much to do your hassle-free, comfortable and honest sales process as it did with the car itself. After visiting several dealerships throughout Roch
Ryan Chacinski, with the input of his team leader, Phil, is the reason I bought my car from your dealership. He was excellent! He met me promptly at the agreed-upon time and spent almost 3 uninterrupt
What a great experience! Amy Keener was my sales person, and she made the lease process much better than it was the first time. She is a great member of your team! Thank-you again, Amy!!!
Hi I just want to say thank you very much for fixing my car and even though it was past the warranty you guys - Andy Honan - got the job to fit under the warranty. I bought the car new from Dorschel i
I just wanted to put in a good word for my service rep., Jeannie Lay. She was very positive, friendly and helpful. She is very personable, she took an interest in me. It was one of the best experience
I would like to recognize the EXCELLENT customer service and customer care of Tom Chiazza. I am an attorney... a former District Attorney at that, and I don't trust that many people in general. Howeve
Ian M. approached me with a no hassle, calm demeanor. I was only going to test drive a vehicle, but because Ian listened attentively to my needs he knew that Dorschel had a vehicle that I should look
We had a terrific experience with Joe Yanda. He met all his commitments and was extremely proactve. We would definitely return and would deal with Joe without hesitation. Great experience!
There is no department around that could compete with Dorschel service department. The work is always done with the best of care. The customer service especially by Pat Velten is beyond excellent. Tha
Everyone, including the staff at the payment station, is VERY friendly, and ALL have a good attitude.....I have not met ONE PERSON at Dorschel, who exhibited a bad attitude.
We'd like to commend the exceptional service and attention we received from Andrew. He exemplifies: clear. simple. different. From his welcoming handshake to our drive off the lot, Andrew made our exp
Ken F., Webster, NY
I'd like to take a moment to comment on the willingness of Doug to go above and beyond in assisting me in any issue that I may have regarding my vehicle. He is always extremely courteous and helpful w
I can’t tell you what an incredible experience it is NOT to have to “negotiate” the price, terms, etc. I knew what I wanted and Gregory made it happen…. Without the “haggling” that OTHER dealers make
The gentleman that took care of me was exceptional-he noticed I needed to attach my new registration to the windshield and offered to have it done for me - sometimes it's the little extra steps
I appreciate the mission statement at Dorschel.I believe that each person at Dorschel knows they are important to the customer.I have been greeted by staff who know me just by my frequency of service
In my experience, other area dealerships and repair centers will only give you good service or a good deal if you 'know somebody' who works there. Dorschel has always treated me like a valued customer
I did not expect to be left feeling so non-pressured and comfortable with my purchase.
I was pleased with all aspects of the purchase from start to finish. Dorshel is a first class operation.
I wanted to extend my thanks and appreciation for the excellent service that was received by my daughter, Courtney. She is on her own for the first time since my wife and I just relocated to Ohio. She
My husband, who is a business owner too, is always telling me that the ship and crew, are only as good as the Captain. So, thank you, Captain Dorschel, for running a ship-shape organization.
Every effort is made at Dorschel to make it as convenient as possible. I usually wait for my car, and they have actually turned this into a very pleasant experience for the customer. Dorschel, and the
This was absolutely the best car buying experience that I have ever had! Not only did you understand my needs and find the perfect vehicle for me, but you both made the entire experience stress-free a
I was very impressed with the professionalism, communication and exceptional customer service with everyone involved. I can understand how many people are discouraged with the sales process at many of
I wanted to personally express my pleasure with some of the new procedures you have instituted. Dealing directly with your used car manager while appraising our trade-in, helped ease the emotional rol
The service staff always treats me with the highest level of professionalism. They are also nice and do their best to make me feel good even about the most unpleasant situation.
I trust my long-time service writer. As a woman, I know in the past (at various service centers – dealer and other) I have been told I need service that I really don’t because I was seen as unknowledg