I have never been anywhere where one is treated with the upmost respect.Why would anyone go anywhere else when, honestly, Dorschel is Rochester's best kept secret( like that a little cafe that everyon
Bonnie K.
I have never been anywhere where one is treated with the upmost respect... Why would anyone go anywhere else when, honestly, Dorschel is Rochester's best kept secret( like that a little cafe that ever
Bonnie K.
My decision to purchase my 2010 Nissan Murano had as much to do your hassle-free, comfortable and honest sales process as it did with the car itself. After visiting several dealerships throughout Roch
Chrisoula F.
My decision to purchase my 2010 Nissan Murano had as much to do your hassle-free, comfortable and honest sales process as it did with the car itself. After visiting several dealerships throughout Roch
Chrisoula F.
Ryan Chacinski, with the input of his team leader, Phil, is the reason I bought my car from your dealership. He was excellent! He met me promptly at the agreed-upon time and spent almost 3 uninterrupt
Jiri N.
What a great experience! Amy Keener was my sales person, and she made the lease process much better than it was the first time. She is a great member of your team! Thank-you again, Amy!!!
Marilyn M.
Hi I just want to say thank you very much for fixing my car and even though it was past the warranty you guys - Andy Honan - got the job to fit under the warranty. I bought the car new from Dorschel i
Dave C.
I just wanted to put in a good word for my service rep., Jeannie Lay. She was very positive, friendly and helpful. She is very personable, she took an interest in me. It was one of the best experience
James E.
I would like to recognize the EXCELLENT customer service and customer care of Tom Chiazza. I am an attorney... a former District Attorney at that, and I don't trust that many people in general. Howeve
Joel K.
Ian M. approached me with a no hassle, calm demeanor. I was only going to test drive a vehicle, but because Ian listened attentively to my needs he knew that Dorschel had a vehicle that I should look
Anita M.
We had a terrific experience with Joe Yanda. He met all his commitments and was extremely proactve. We would definitely return and would deal with Joe without hesitation. Great experience!
David M.
There is no department around that could compete with Dorschel service department. The work is always done with the best of care. The customer service especially by Pat Velten is beyond excellent. Tha
Aggie S.
Everyone, including the staff at the payment station, is VERY friendly, and ALL have a good attitude.....I have not met ONE PERSON at Dorschel, who exhibited a bad attitude.
Jon N.
We'd like to commend the exceptional service and attention we received from Andrew. He exemplifies: clear. simple. different. From his welcoming handshake to our drive off the lot, Andrew made our exp
Ken F., Webster, NY
I'd like to take a moment to comment on the willingness of Doug to go above and beyond in assisting me in any issue that I may have regarding my vehicle. He is always extremely courteous and helpful w
Dollie A.
I can’t tell you what an incredible experience it is NOT to have to “negotiate” the price, terms, etc. I knew what I wanted and Gregory made it happen…. Without the “haggling” that OTHER dealers make
The gentleman that took care of me was exceptional-he noticed I needed to attach my new registration to the windshield and offered to have it done for me - sometimes it's the little extra steps
that
Susan M.
Just a quick letter to express my appreciation! I just got home after purchasing a car from Dorscel, the dealer sales person being Kim. Kim made my experience easy, she was very informative and punctu
Tom M. - Elmira, NY
I appreciate the mission statement at Dorschel.I believe that each person at Dorschel knows they are important to the customer.I have been greeted by staff who know me just by my frequency of service
Jon N.
In my experience, other area dealerships and repair centers will only give you good service or a good deal if you 'know somebody' who works there. Dorschel has always treated me like a valued customer
Jeffrey W.
I did not expect to be left feeling so non-pressured and comfortable with my purchase.
Jeffrey F.
I was pleased with all aspects of the purchase from start to finish. Dorshel is a first class operation.
Jacqueline L.
I wanted to extend my thanks and appreciation for the excellent service that was received by my daughter, Courtney. She is on her own for the first time since my wife and I just relocated to Ohio. She
David B.
My husband, who is a business owner too, is always telling me that the ship and crew, are only as good as the Captain. So, thank you, Captain Dorschel, for running a ship-shape organization.
Karen C.
Every effort is made at Dorschel to make it as convenient as possible. I usually wait for my car, and they have actually turned this into a very pleasant experience for the customer. Dorschel, and the
Philip M.
This was absolutely the best car buying experience that I have ever had! Not only did you understand my needs and find the perfect vehicle for me, but you both made the entire experience stress-free a
I was very impressed with the professionalism, communication and exceptional customer service with everyone involved. I can understand how many people are discouraged with the sales process at many of
Rob S.
I wanted to personally express my pleasure with some of the new procedures you have instituted. Dealing directly with your used car manager while appraising our trade-in, helped ease the emotional rol
The service staff always treats me with the highest level of professionalism. They are also nice and do their best to make me feel good even about the most unpleasant situation.
Alexander C.
I trust my long-time service writer. As a woman, I know in the past (at various service centers – dealer and other) I have been told I need service that I really don’t because I was seen as unknowledg
Linda S.