Hear What Our Customers Have to Say

Dorschel has very reasonable prices and does not try to talk you into buying things that you don't need.
Patricia H.
I recently bought a used car and had good experience at Dorschel. The price was very competitive with other vehicles I had been looking at. Their no pressure operation was a welcomed change to previous dealers I've encountered. I will definitely be back for my next car.
Dan D.
Clear Simple Different simply stated is "The Best Automobile Experience in New York" Congratulations to The Entire Leadership Team for making sure every Customer Matters in The Dorschel visits. Congratulations Rick!
Keith C.
Dorschel got back to me a few hours later stating my top 2 choices were still available. The next day I test drove the the car and loved it! We made the deal at 3:00 and I picked it up at 7:00 the same day. The sales manager and salesperson(s) were very helpful and presented the deal straight up! Absolutely I would buy from Dorschel again.
Michael S.
Dorschel Auto Exchange. My experience started out great, and got better from there. At around 6 am I found the vehicle I was interested in online. I sent an email in. The receptionist called me later that morning, and the appointment was set up for later that day. When I arrived, I received information, professional courteousness, the opportunity to make up my mind, and just a plain good experience. By 2:30 PM, I was picking up my new vehicle! Mike was kind, gentle, just down plain nice. I asked several questions, to which I received kind answers. I felt no pressure to buy, or to pick that vehicle. I felt totally in power to make up my own mind, and make my own choices. He was great!  He was efficient, in that he and his organization handled the whole process for us from start to finish. It was a "clear deal" in that they left no loose ends. I would recommend this dealership and salesman/ manager to any one of my friends!!! Nice job! My wife and I were treated with respect. I will buy from here again.
Joe R.
My sales consultant Felicia was extremely knowledgeable, friendly and courteous during the entire buying process from start to finish. In my 20 years of car buying experience I would say that Felicia provided me with the least stressful car buying experience I have ever had from start to finish, beginning with helping me choose a car based on the specifics I was looking for within the price range that I wanted all the way through to time of delivery of the vehicle. I will definitely look forward to working with her again in the future!
Charlotte S.
My KIA experience was by far the best car buying experience I've had. I didn't feel pressured to make a decision or feel like I was just another customer through the door. Art took the time to hear what I wanted and how to get me to leave happy and with what I wanted. I've already told a handful of people about my experience and would refer anyone back to you guys.
Kristi M.
I just wanted to recognize Andy Honan at VW service. Customer service is very important and he always goes above and beyond. I feel very comfortable bringing my vehicle to him because he is always honest. There aren't many places that offer excellent service but I know I get that every time I go to Dorschel.
Andy H.
Rich, parts dept, was especially helpful to me last week. My Lexus RX ignition key broke on Tuesday morning. I am in Corning, NY and by Friday afternoon I had a new key, thanks to Rich and his excellent service. Others who received my phone calls and emails were also equally responsive. Your business provides uncommonly good customer service.
Juan R.
I cannot honestly think of anything Dorschel can do to improve their service. The place is beyond fabulous. From the moment I first walked into the dealership, I felt comfortable. The knowledge and friendliness of every employee was WAY beyond what I expected. Dorschel has my business and I will do everything in my power to encourage others to see what I have experienced.
Joshua L.


Dorschel Automotive Group

3817 W Henrietta Rd
Directions Rochester, NY 14623-3703

  • Sales: (800) 941-9785
  • Service: (800) 208-6859
  • Parts: (888) 830-7372


  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday